FREQUENTLY ASKED QUESTIONS

DO I NEED TO MAKE AN APPOINTMENT/RESERVATION FOR VOUCHERS?


YOU DO NOT NEED TO MAKE A RESERVATION IF YOU ARE COMING IN FOR WALK-INS. WE DO RECOMMEND CHECKING OUR WEBSITE FOR HOURS OF OPERATION. ALSO IT IS HELPFUL TO CALL AND ASK ABOUT THE BIRTHDAY PARTY SCHEDULE - DURING LARGER BIRTHDAY PARTIES THE GYM MAY BE AT MAXIMUM CAPACITY AND TEMPORARILY NOT BE ABLE TO ALLOW WALK-INS.




DO I NEED SPECIAL SHOES TO CLIMB?


YES. ONLY CLOSED TOED SHOES CAN BE WORN TO CLIMB. ROCK CLIMBING SHOES ARE THE MOST BENEFICIAL WHEN CLIMBING ANYTHING OF DIFFICULTY. WE OFFER CLIMBING SHOES AT A RENTAL PRICE OF $5 DURING YOUR VISIT.




WHAT DO I NEED TO BRING FOR MY BIRTHDAY PARTY?


EVERY BIRTHDAY INVITE WILL NEED A LIABILITY WAIVER FILLED OUT FOR EACH INDIVIDUAL BEFORE THE PARTY! WAIVERS CAN BE FOUND ON OUR WEBSITE FOR THOSE NEW TO THE GYM. DON’T FORGET TO BRING THE CAKE, CANDLES, LIGHTER, SERVING KNIFE, DECORATIONS, GOODY BAGS, AND ATHLETIC APPROPRIATE SHOES AND CLOTHING FOR ANY OF THE BIRTHDAY PARTY OPTIONS WE PROVIDE.

DEPENDING ON YOUR CHOICE OF PARTY, YOU MAY ALSO NEED TO BRING FOOD/SNACKS, DRINKS, UTENSILS, PLATES, AND CUPS.




I’VE NEVER CLIMBED BEFORE. WILL I STILL BE ABLE TO DO IT?


OF COURSE! AS LONG AS YOU FILL OUT A LIABILITY WAIVER ONLINE BEFORE YOUR ARRIVAL, OR IN OUR LOBBY, OUR STAFF WILL ASSIST YOU WITH EQUIPMENT, KNOWLEDGE OF THE GYM, AND ANSWER ANY QUESTIONS YOU MAY HAVE. NEW CLIMBERS ARE ALWAYS WELCOME!




CAN WE USE THE ZIPLINE?


USE OF THE ZIPLINE IS NOT INCLUDED IN THE DAY PASS. BIRTHDAY PARTIES,SUMMER/VACATION CAMPS, AND OCCASIONALLY CLASSES ARE ALLOWED ON THE ZIPLINE.




AM I ALLOWED TO CLIMB DURING A BIRTHDAY PARTY OR CAMP?


IN MOST CASES, YES! IF CAMP ENROLLMENT IS TOO HIGH, THE GYM IS CLOSED TO THE PUBLIC UNTIL CAMP IS OVER. SAME APPLIES TO BIRTHDAY PARTIES, BUT IT IS LESS COMMON AND IS A SHORTER PERIOD OF TIME. WE POST ANY CLOSINGS UPDATES ON OUR WEBSITE & FACEBOOK PAGES.




WHY ARE THERE DIFFERENT COLORED ROCKS? WHAT DO THE DIFFERENT GRADES MEAN?


INDOOR CLIMBING WALLS ARE MAN MADE TO REPLICATE THE ACT OF CLIMBING NATURAL ROCK FORMATIONS. THE COLORED ROCKS ARE CALLED “HOLDS” THAT ARE PURPOSELY PLACED ACCORDING TO DIFFERENT GRADES. GRADES ARE USED TO SHOW THE LEVEL OF DIFFICULTY OF THE CLIMB. TOP ROPING IS ON A 5.0 SCALE - THE LOWER THE NUMBER OF THE DECIMAL THE EASIER THE ROUTE! BOULDERING IS ON A V-SCALE, SIMILARLY THE LOWER THE NUMBER AFTER THE V… THE EASIER THE ROUTE! ROUTES ARE ESTABLISHED BY COLORED ROCKS AND/OR COLORED TAPE.




DO I HAVE TO FOLLOW A SPECIFIC COLOR?


TO FOLLOW A ROUTE, YES. IF YOU ARE NOT CONCERNED WITH FOLLOWING A SPECIFIC ROUTE, THEN NO, YOU ARE NOT OBLIGATED TO FOLLOW A SPECIFIC COLOR.




ARE MY KIDS TOO YOUNG TO CLIMB?


WE STRONGLY BELIEVE ANY CHILD 4 AND UP WILL BE ABLE TO CLIMB! THE BIGGEST FACTOR WHETHER YOUR LITTLE ONE CAN CLIMB IS THEIR LEVEL OF INTEREST AND DESIRE! IF YOUR CHILD CAN FIT INTO OUR SMALLEST (FULL BODY) HARNESS, THEY ARE WELCOME TO USE OUR FACILITY! WE PROVIDE A FREE DAY PASS FOR CHILDREN 3 AND UNDER WHEN YOU PURCHASE A FULL PRICED DAY PASS. THIS OFFER DOES NOT APPLY WHEN ANY OTHER DISCOUNTS ARE USED.




WHAT DOES A MEMBERSHIP INCLUDE?


A MEMBERSHIP INCLUDES UNLIMITED WALK-IN’S DURING OUR OPEN CLIMBING HOURS FOR THE SPAN OF TIME YOU SIGN UP (MONTH BY MONTH OR YEARLY). IT ALSO INCLUDES HARNESS RENTAL AND SHOE RENTALS FOR EVERY VISIT. ADDITIONALLY, EVERY FULL PRICED MEMBERSHIP INCLUDES ONE FREE GUEST PASS PER MONTH (FOR AN INDIVIDUAL MEMBERSHIP) AND TWO FREE GUEST PASSES PER MONTH FOR A FAMILY MEMBERSHIP. FREE GUESTS ARE NOT INCLUDED IN DISCOUNTED OR FREE MEMBERSHIPS.




WHAT DOES MY DAY PASS INCLUDE?


DAY PASS INCLUDES USE OF OUR AUTO BELAYS, TOP ROPING (MUST BE BELAY CERTIFIED AT Challenge rocks), BOULDERING WALLS, AND AMERICAN NINJA WARRIOR ELEMENTS! ANYTHING YOU DO NOT KNOW HOW TO USE, PLEASE ASK OUR STAFF FOR DIRECTIONS.




DO YOU HAVE OPTIONS TO CLIMB OUTDOORS?


YES! CHALLENGE ROCKS HAS LOTS OF OPTIONS TO GUIDE OUTDOORS - YOU CAN LOOK HERE FOR MORE INFORMATION




CAN I DROP IN ON A CLASS TO TRY IT OUT?


Climbers can join a single class to check it out - the cost is $20-$40 depending on the length of the class. This fee may be applied towards class tuition if the participant registers for the class.




HOW DO I JOIN PRE-TEAM/TEAM?


You must be invited to join the team.
Attending classes/camp is a good way to have your skills evaluated! If you haven’t had an opportunity to attend camp or participate in a class, you may ask our coach for a tryout!




WHAT IS INCLUDED WHEN I SIGN UP FOR A CLASS?


Class Instruction, Membership, and Gear Rentals.




DO YOU PRO-RATE?


We do!




WHAT AGES CAN SIGN UP FOR CLASSES?


Each class is grouped based on age and skill level. The youngest groups are 4-5 years old.




WHEN SHOULD I SIGN UP?


As long as there is room in the class we will allow rolling enrollment!




WHEN SHOULD I THINK ABOUT BUYING MY OWN SHOES/HARNESS/CHALK BAG?


Just like any other sport, you need to keep up with your own personal equipment. Having your own shoes and harness is one of the first steps to becoming a serious rock climber. When you rent equipment, there is no 100% guarantee we have your size available.




WHAT IS PARKOUR?


Traveling from point A to point B in the most efficient manner around obstacles. This includes movements such as, but not limited to; running, jumping, and climbing.




WHO TEACHES THE CLASS?


All parkour instructors at Challenge Rocks work hard to help each student progress. All coaches have been trained to focus on fundamentals of parkour, rather than focusing on “tricking” or “free-running.”




IS IT DANGEROUS?


Just like any other sport, Parkour can become dangerous if practiced without the proper safety precautions. The level of danger goes up if the participant is careless or practices beyond their skill level. At Challenge Rocks we work on instructing our staff to spot students whenever necessary. We also provide padding around any location that is likely to result in a fall.




HOW IS PARKOUR DIFFERENT FROM GYMNASTICS?


Environment alone is an indication of which practice is applied. Parkour is mostly outdoors in urban settings, as gymnastics is indoors. Movements may be similar. Gymnastics uses movement to display their skills in a routine, and parkour uses a choice of movement based on efficiency and safety around obstacles.




WHAT WILL I LEARN?


Classes are based on individual’s skills levels. The basics of our parkour classes revolve around overcoming obstacles in the path. Skills include jumping over, safely rolling/moving from one obstacle to another, traversing and more!




HOW WILL I BENEFIT FROM TAKING PARKOUR CLASSES?


Parkour is considered to be a non-competitive sport. It will help you get more coordinated, gain strength, and confidence. It is also a fun way to stay active!




WHY SHOULD I CHOOSE CHALLENGE ROCKS OVER OTHER GYMS?


Challenge Rocks is constantly changing elements of the gym and classes! We like to stay updated with new equipment and stay up to date with the latest developments in the sport. We are also home to an amazing group of staff that works really hard to make your experience as fun and as active as possible!




WHAT DOES A CLIMBING COMPETITION ENTAIL?


Contrary to common belief, climbing competitions are not about who can climb the fastest. Most USA Climbing competitions work on a point system. Individuals have a time frame to climb what they want - each climb is given a point value. Climbing competitions are a very supportive environment - everyone there supports each other.




HOW IS “TEAM” DIFFERENT FROM “PRE-TEAM”


Pre-team only meets once a week, Team has a commitment of meeting twice a week. Team works a lot more on the strength aspects of climbing in order to prepare for competitions. The level of involvement, motivation, and commitment is a lot higher for Team than it is for Pre-team.




SHOULD I HAVE MY OWN SHOES/HARNESS/CHALK?


Highly recommended! Training and competing in your own equipment provides a certain kind of comfort. You don’t have to worry about rentals and risking your size not being available. If you are ready to compete, it is helpful to have your own gear. Personal gear is higher quality than rentals. Keep in mind how often your feet change sizes and how often you compete when making a decision to buy shoes, we are happy to help any climber find the appropriate gear for their needs!




WHEN CAN I SIGN UP FOR TEAM?


Team is by invitation only! When we feel that Team is a good fit for you, we will let you know. You also can schedule a tryout with the front desk.




HOW DO I MAKE UP A CLASS?


Team make-ups can be done on Wednesday from 4:00-5:30pm.




ARE THERE OTHER DAYS I CAN COME INSTEAD?


Wednesdays from 4:00-5:30PM is a class option for one day of team practice in addition to Mondays or Thursdays from 5:00-7:00 pm.




WHAT DOES THE COMPETITION SEASON LOOK LIKE?


The bouldering season begins in the fall. USA Climbing competitions start in the fall and run through the winter. If you qualify, regional competitions are next. If you qualify past regionals, there are divisional competitions, national competitions, and world competitions.




ARE PETS WELCOME?


Please be aware that Challenge Rocks is a dog friendly establishment and there are times when there are dogs in the gym!




GYM RULES?


1. Clean up after yourself - We are happy to clean the gym from normal use … however, please pick up trash and belongings.
2. Do not leave clothes and shoes on the floor - tripping hazard for others!!
3. Do not chew gum in the gym.
4. Please do not eat past the benched area.
5. Please ONLY drink water on non-matted areas.
6. IF YOU DO NOT KNOW HOW TO USE IT PLEASE ASK!! We are happy to help!
7. UNATTENDED CHILDREN MUST BE AT LEAST 14 YEARS OF AGE.
8. The SLIDE for the ZIP LINE is ONLY TO BE USED FOR THE ZIP LINE unless STAFF says otherwise.
9. Only ONE person is allowed on top of each warped wall at a time!
10. To get up the warped walls you must RUN UP on your own! - Climbing from the small wall to the top of the larger wall is not allowed.
11. There is a labeled, one-way exit from the warped wall. This is the only way anyone should exit from the warped walls.
12. OBSTACLE COURSES are ALWAYS a ONE-WAY ROUTE.
13. Do not pass someone on an obstacle course.
14. Ask Staff for assistance if you are unsure of ANYTHING.
15. If you want to bring out an obstacle or move an obstacle please check with staff before​ doing so.
16. Only enter Zip-Line Tower if allowed! Once inside only one person per platform.
17. You must be clipped in if you climb above the stop signs on the top-rope walls!
18. ONE person can climb in the cave at a time.
19. NO SMOKING is allowed in front of OR inside Challenge Rocks.
20. Lead climbing, lead belaying, and belaying are allowed ONLY for those who are certified by Challenge Rocks.
21. BE SAFE & HAVE FUN!!!




WHAT'S YOUR REFUND POLICY?


Camp Deposits, Class Registrations, Birthday Party and Private Event Bookings are non-transferrable and non-refundable. However, during this time, your payment can be applied towards future camps, class enrollment, birthday parties, events or daily visits. Please send us an email to request a future use credit to your account.

Sincerely,

Challenge Rocks





Challenge Rocks ©

  • Black Instagram Icon
  • Black Facebook Icon
  • Black Twitter Icon